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| I’m sure you realize how congenial each of your staff members are--from sales to the young men who carry rugs to the car--we can’t say enough about these people. Most sales people just want to sell, your people want their customer to truly enjoy what has been purchased and there is the difference. Everyone is too busy these days. I’m sure you and your business are pressed for time. I can’t thank you enough--not for taking time to serve the community, but for giving of your time to provide a quality, memorable learning experience for so many children. Since the early 50’s my husband and I hear praise of the Gregorian rugs and your gallery. We have three rugs and wish to report that I’m especially happy with the installation last Wednesday by Mike.
He did a fine, careful job, very courteously. He was a pleasure to have in the house. Our dog thought so too. My rugs still warm my heart each day. I have fond memories of the first time we met and of the times we came to your wonderful store - a long association which taught us much and enriched the lives of our whole family. Your salesman gave me invaluable advice and help. It took me a long time to make my decision, but he was never impatient or patronizing, making me feel that ultimate customer satisfaction was more important to him than sales. It's not too often these days - as a matter of fact it’s awfully rare - that one comes across an individual ready and willing to be helpful without any expectation of reward.
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